Last week I listened to Andrew's 4site about Self Leading for the second time and comented on the valuable content. Andrew pointed me to his article on the 4 site. I have been able to use all this information very effectively as a staff management tool and would like to thank Andrew for his help.
The owner wanted to develop his business by creating an environment which improved the experience of the visiting client prior to and during treatment - leading to clients choosing to continue to use the clinic's services and word-of-mouth referrals
Method:
- interviews with team members to identify concerns and current skill level
- in-house one-day coaching in effective communication skills for 10 people
We explored and developed working practices, using verbal and non-verbal communication skills, for the purpose of developing greater levels of rapport within the team and with external clients.
Outcome:
- participants expectations were exceeded (see Our Clients section of website), business has continued to develop
Follow up:
- Periodic individual coaching to review progress against individual objectives.
relevant flashes of humour