I know myself better & am in control of everything
I am wondering why I did'nt come sooner
Store Manager, Tesco

Case Study - Private Osteopathy Clinic

You witnessed my 4Sight at Gateshead which is a moving experience of various challenges in my life. You then gave me very helpful feedback, support and advice so when you saw it again at Durham it was sharper, more direct and i was in control. thank you very much helping to remove the barriers.

Mike McCoy

The owner wanted to develop his business by creating an environment which improved the experience of the visiting client prior to and during treatment - leading to clients choosing to continue to use the clinic's services and word-of-mouth referrals

Method:

  • interviews with team members to identify concerns and current skill level
  • in-house one-day coaching in effective communication skills for 10 people

We explored and developed working practices, using verbal and non-verbal communication skills, for the purpose of developing greater levels of rapport within the team and with external clients.

Outcome:

  • participants expectations were exceeded (see Our Clients section of website), business has continued to develop

Follow up:

  • Periodic individual coaching to review progress against individual objectives.