I was feeling quite low recently, had a 1-2-1 with Andrew at 4N Durham and we arranged a time to look at ways forward for me. Andrew helped me to achieve more change in 90 mins than all of the 16 hours of coaching I had done with another consultant last year. He is compassionate, perceptive and kind.
The owner wanted to develop his business by creating an environment which improved the experience of the visiting client prior to and during treatment - leading to clients choosing to continue to use the clinic's services and word-of-mouth referrals
Method:
- interviews with team members to identify concerns and current skill level
- in-house one-day coaching in effective communication skills for 10 people
We explored and developed working practices, using verbal and non-verbal communication skills, for the purpose of developing greater levels of rapport within the team and with external clients.
Outcome:
- participants expectations were exceeded (see Our Clients section of website), business has continued to develop
Follow up:
- Periodic individual coaching to review progress against individual objectives.
