Case Study - Voluntary Sector Organisation Promoting Literacy Skills

I was feeling quite low recently, had a 1-2-1 with Andrew at 4N Durham and we arranged a time to look at ways forward for me. Andrew helped me to achieve more change in 90 mins than all of the 16 hours of coaching I had done with another consultant last year. He is compassionate, perceptive and kind.

Sue Finn

Voluntary sector organisation promoting literacy skills. Organisation has tripled in turnover over last 2-3 years. 30 salaried staff across the Tyne and Wear region.

Approached by the Director of the organisation to facilitate a day which will:

  • unite a group of people as a cohesive team given that they are working across a range of disciplines over a range of sites
  • problems that have arisen owing to a change of scale

Board approval had to be gained and Charity Commission approval for the piece of work.


  • A half-day to interview team members as to what the issues are, what their personal objectives are for the session, as well as the objectives of the stakeholders, what specific tangible outcomes do they wish to see
  • Design and deliver a day.

Outcomes to be determined, however personal action plans.

Future plan will be to review event and review individual's progress against plans.