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Case Study - National Personal Counselling Charity

I was feeling quite low recently, had a 1-2-1 with Andrew at 4N Durham and we arranged a time to look at ways forward for me. Andrew helped me to achieve more change in 90 mins than all of the 16 hours of coaching I had done with another consultant last year. He is compassionate, perceptive and kind.

Sue Finn

Regional Training Manager had identified benefits of Neuro Linguistic Programming from a personal perspective and organisational perspective. Idea was to improve capability of trainers to deliver development programmes for volunteers.

Issues:

  • Team of 6 trainers and regional trainer, issues were lack of confidence in their own abilities as trainers.

Method:

  • Develop a common framework and approach so that they were able to recognise their own skill base and have a consistency in delivery.
  • Half-day informal workshop exploring views and existing competencies and set parameters and agreed a model for a consistent approach whilst allowing individual interpretation and creativity.

Outcome:

  • Very positive immediate reaction however benefits continued to be measurable 6 months, 12 months and 24 months resulting in an almost permanent positive behavioural change in the trainers